SHIPPING YOUR ORDER
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, you can start your order to see the prices, we have excellent postage rates. It’s different for each country and each item, so it’s best to use the cart to calculate, it’s much smarter than I am. You can just delete the order if you want.
Q: WHY DOES MY PAYMENT SAY “PENDING”?
A: We dont capture the payments until we process your order, that way if we are out of something you don't get charged.
Q: HOW FAST WILL I GET MY ORDER?
A: We normally ship same business day. Keep in mind we are not here Wednesdays, Friday, or weekends (I know, lazy bastards aren’t we?) so don’t panic if you don’t hear from us right away on those days. We’ll let you know if we’re out of something (rare) or if there are any other problems, don’t worry your pretty little heads. Priority U.S. mail is anywhere from overnight to a week, media mail can be anywhere from 2 days to 2 weeks, and international is highly variable. Usually 1 week to 1 month. We arent the post office, dont be mad at us!
Q: I’M AN INTERNATIONAL CUSTOMER, WILL I HAVE TO PAY IMPORT TAXES?
A: We have nothing to do with that, your country may or may not decide you have to pay and how much. Most packages dont pay anything, but sometimes they randomly decide to charge. We cant take responsibility for the charges nor do we know what or if they will charge
Q: WHERE IS MY PACKAGE, ANYWAY??
A: If the tracking says it’s delivered, probably with your neighbor, check with them, that’s where it is 99% of the time!
Q: MY TRACKING NUMBER DOESN’T WORK
A: Tell me about it! Happens all the time, the post office doesn’t bother to scan about 25% of the parcels, meaning the tracking doesn’t work. If you are OVERSEAS it may not track at all until it lands in your country. BUT THE GOOD NEWS is that crazy tracking info doesn’t mean a thing, we lose very few packages, it will likely arrive. And no, we dont know how Amazon does it! We are mere mortals. Once we hand over the package to the post office it’s all up to them, we cant call them or get any more information than you can get with your tracking number.
USING THE SHOPPING CART
Q: HOW DO I USE THE SHOPPING CART?
A: Just click on the item and then on the "Add to cart" link next to the listing. To view your shopping cart click the "View Cart" link on the top of the page. Once you have finished adding items, click the "Checkout" button to enter your contact, shipping, and payment information.
Q: HOW DO I REMOVE AN ITEM FROM MY CART?
A: Click the UPDATE CART button and then on the “X” next to the item that you want to remove.
Q: HOW DO I BUY MORE THAN ONE COPY?
A: Just use the pull-down menu next to the item
Q: DO I HAVE TO USE THE SHOPPING CART?
A: Pretty much necessary, but let me know if it’s melting your brain.
Q: WHAT IS THE STATUS OF MY ORDER?
A: You can check the status of your order by logging into your account and clicking on "My Account" And then choosing "View Order Status". There you'll see a listing of any of your orders that are on hold or are being processed and also a listing of any of your orders that have shipped.
Q: I AM NOT RECEIVING MY ORDER CONFIRMATION / SHIPPING CONFIRMATION / WEEKLY UPDATE. WHAT CAN I DO?
A: Are you sure that the email address you sent us is correct? We get several notices a day of our confirmation e mails not being delivered because of bad email addresses, so be sure that you weren't so excited about your order that you typed it wrong! For the weekly updates are you sure that you are subscribed? You can log in to your account on our site and check your account preferences to make sure that we have your correct email address and that you are subscribed to our weekly email updates.
If that doesn't appear to be the problem, you might check to see if there is spam filtering software that is filtering out the update emails. You might find the update emails in your email spam folder -- often larger email servers bounce them back to us thinking they are spam. You may be able to avoid this in the future by adjusting your spam filter settings or adding our email list address to your spam software whitelist.
If the situation persists, please contact our Mailorder Customer Service Department: MAILORDER@BOMPRECORDS.COM
Q: I FORGOT MY PASSWORD, WHAT DO I DO?
A: If you currently have an account with us but you don't know your password you can reset it. Follow the link and you must enter the email address you created your account with. RESET YOUR PASSWORD HERE
Q: IS THERE A TELEPHONE NUMBER THAT I CAN CALL?
A: Sadly, no. If we got started yakking on the phone with you guys we’d never get anything done!
Q: MY CREDIT CARD WAS DECLINED / MY PAL DIDNT GO THRU. WHAT NOW?
A: We use an online credit card processor and will not see your order or get an alert that your card was declined, you should contact your bank. If it’s PAYPAL check your PayPal account and see if the payment went thru. Dont forget that all payments say PENDING until we capture the funds when we process your order.
Still have questions? Email us at MAILORDER@BOMPRECORDS.com
Delivering True Rock N' Roll Since 1974!
